Visualize your user journey with Journey Mapping tool

Document and visualize user journey. Align teams, simplify collaboration, highlight key insights, and measure design impact with this journey mapping tool.

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How does Journey Mapping benefit you?

Communicate clear user flows with the team

Ensure user journey flows are clearly documented. Share them in a way that's easy to understand. Work easily with front-end, back-end, and service teams.

Ensure stakeholders contribute with context

Use visuals, fewer words, and highlight key points. This helps stakeholders quickly understand user journeys and give feedback without long reviews.

Provide great service based on customers’ experiences

Understand the full customer journey, not just parts. Design thoughtful, proactive service strategies that truly support your customers.

Measure the impact of design changes

Compare before-and-after user journeys. Validate if design changes lead to real improvements in the customer experience.

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Who can use this Journey Mapping tool?

User researchers

Service designers

UX/UI designers

Customer experience teams

Product managers

How can you use this Journey Mapping tool to map customer journeys?

Add user interaction stages

Define touchpoints in each stage

Add user persona information

Add descriptive lanes

Map user interaction with each step

Create effortlessly with AI

How is this BuildUX Journey Mapping tool different from others?

No more messy boards and sticky notes. Organise your information
No design skills required – focus on uncovering and strategising
Unified workplace for personas and others UX tools
Multiple points of view - analyse by dimensions or personas
Chat with your personas feature you gain a richer understanding

Features that enhance your experience

Notes

Make quick notes for deeper
insights.

Assign tasks and add status

Highlight key insights and assign them to
your team

Share + collaborate

Don’t let your insights sit. Share it with your team.

Tag insights with integrations and make them actionable

Add tasks to Jira or Azure and get your plan
rolling.

Customise your swimlanes

Add images & videos to add more
context

Analysis

Analyze the moments that
matter most in your user
experience.

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Try AI Journey Mapper Instantly

Use it for competitor research, exploring personas, or planning new initiatives.

AI-generated Journey Mappers are optional and serve as a powerful starting point. The frameworks themselves are built to save time, align teams, and uncover deeper insights.

Visualize your user journey with Journey Mapping tool

How does Journey Mapping benefit you?

Communicate clear user flows with the team

Ensure stakeholders contribute with context

Provide great service based on customers’ experiences

Measure the impact of design changes

Who can use this Journey Mapping tool?

User researchers

Service designers

UX/UI designers

Customer experience teams

Product managers

How can you use this Journey Mapping tool to map customer journeys?

Add user interaction stages

Define touchpoints in each stage

Add user persona information

Add descriptive lanes

Map user interaction with each step

Create effortlessly with AI

How is this BuildUX Journey Mapping tool different from others?

No more messy boards and sticky notes. Organise your information

No design skills required – focus on uncovering and strategising

Unified workplace for personas and others UX tools

Multiple points of view - analyse by dimensions or personas

Chat with your personas feature you gain a richer understanding

Features that enhance your experience

Notes

Assign tasks and add status

Share + collaborate

Tag insights with integrations and make them actionable

Customise your swimlanes

Analysis

Try AI Journey Mapper Instantly