Visualize your user journey with Journey Mapping tool
How does Journey Mapping benefit you?
Communicate clear user flows with the team
Ensure user journey flows are clearly documented. Share them in a way that's easy to understand. Work easily with front-end, back-end, and service teams.
Ensure stakeholders contribute with context
Use visuals, fewer words, and highlight key points. This helps stakeholders quickly understand user journeys and give feedback without long reviews.
Provide great service based on customers’ experiences
Understand the full customer journey, not just parts. Design thoughtful, proactive service strategies that truly support your customers.
Measure the impact of design changes
Compare before-and-after user journeys. Validate if design changes lead to real improvements in the customer experience.
Who can use this Journey Mapping tool?
User researchers
Service designers
UX/UI designers
Customer experience teams
Product managers
How can you use this Journey Mapping tool to map customer journeys?
Add user interaction stages
Define touchpoints in each stage
Add user persona information
Add descriptive lanes
Map user interaction with each step
Create effortlessly with AI
How is this BuildUX Journey Mapping tool different from others?
No more messy boards and sticky notes. Organise your information
No design skills required – focus on uncovering and strategising
Unified workplace for personas and others UX tools
Multiple points of view - analyse by dimensions or personas
Chat with your personas feature you gain a richer understanding
Features that enhance your experience
Notes
Make quick notes for deeper
insights.
Assign tasks and add status
Highlight key insights and assign them to
your team
Share + collaborate
Don’t let your insights sit. Share it with your team.
Tag insights with integrations and make them actionable
Add tasks to Jira or Azure and get your plan
rolling.
Customise your swimlanes
Add images & videos to add more
context
Analysis
Analyze the moments that
matter most in your user
experience.
